Jamie Chow Tsz Man

Global Relay

Global Relay

Global Relay

Provides users a reliable platform to enhance work efficiency and security

Provides users a reliable platform to enhance work efficiency and security

Provides users a reliable platform to enhance work efficiency and security

Designing a compliant communication tool for financial enterprise

Category:

B2B / SaaS / Compliance

My Role:

Product Designer

Year:

2023 - Present

Team:

2 UX Designer, 2 UX Designer, 2 UI Designer, 1 Design Manager, 1 Design Director, 2 PM, 6 Dev, 3 QA

Impact

Impact

Established design culture

Introduced a mature design process at Global Relay, transitioning from an engineering-driven approach to a user-centred design methodology.

Developed UX guidelines

Created and maintained user experience guidelines for the design system, ensuring accessibilities and consistency across different platform.

The nature of this work is confidential. This is a glimpse of my role. Contact to learn more.

Challenges

Challenges

Complex workflows

Addressing intricate workflows inherent in a B2B SaaS platform catering to high-stakes users in the financial industry.

Security emphasis

Designing interfaces that convey a strong sense of security and professionalism to establish trust with users.

Engineer driven culture

Overcoming a pre-existing culture where solutions were developed without adequate user research, leading to user flows that didn't fully address user problems.

"User flow" for engineer, drafted without user research

Part of the user-flow of the product

My approach

My approach

Encourage internal collaboration

Engaged with internal teams, such as product managers and business development, to gather valuable insights and user assumptions, compensating for limited direct user access.

Running workshops for early feedback

Conducted workshops to collect insights and collaborated closely with product managers to align design rationales with research findings, ensuring a focus on solving the right problems.

Running workshop with internal teams (with PM, BD) to collect more insights

Work process

Work process

Nurtured user-centric design process

Implemented a design thinking approach, starting with sketches and progressing through ideation phases, to develop workflows that are both efficient and user-friendly.

Created well-maintained documentation

Created detailed scenarios and low-fidelity wireframes to align and discuss designs with engineers, ensuring technical feasibility and clarity.

Sketches to draft out the main screens. It helps to brainstorm and understand the main features that we would like to capture.

Rounds of ideations with Product Manager on different workflows. Chaotic process but will eventually help Product Manager to connect the dots of the research insights.

Documenting the scenarios we want to cover and the users flows with low-fi wireframe. Mainly used for alignment and discussion with engineers.

Result

Result

Recognition of design value

Awarded the Bright Stars Reward at the end of 2024, nominated by the Department Head, for consistently demonstrating strategic thinking, a deep understanding of user needs, and fostering collaboration between design and product teams.

Improved collaboration

Being invited to more team and up-front discussions. Enhanced the collaboration between design and product teams, leading to more cohesive and effective product development processes.